Shipping Information
COVID-19 Update
SHIPPING: We are continuing to ship all orders and process returns without delay; however, you may experience shipping delays with Australia Post (Express and Standard delivery services).
AUSTRALIA
Aust Post EXPRESS (1-3 Business Days)
Spend $0.00 - $74.99 AUD $9.95 AUD
Spend $75.00 AUD and over FREE
NEW ZEALAND
DHL EXPRESS (2-3 Business Days)
Spend $0.00 - $74.99 AUD $16.00 AUD
Spend $75.00 AUD and over FREE
UNITED STATES & CANADA
DHL EXPRESS (2-5 Business Days)
Spend $0.00 - $149.99 AUD $25.00 AUD
Spend $150.00 AUD and over FREE
UNITED KINGDOM
DHL EXPRESS (3-7 Business Days)
Spend $0.00 - $99.99 AUD $25.00 AUD
Spend $100.00 AUD and over $15.00 AUD
REST OF THE WORLD
DHL EXPRESS (3-7 Business Days)
Spend $0.00 - $149.99 AUD $40.00 AUD
Spend $150.00 AUD and over $30.00 AUD
Monday - Friday: Orders placed before 3pm Australian Eastern Standard Time (AEST), are packed and dispatched the same day (in busy periods, dispatch may not occur until the next business day).
Saturday and Sunday: Closed, all orders dispatched on next business day
Public Holidays: Closed, all orders dispatched on next business day
Taxes & Duties
All prices displayed on Sista Somewhere are in Australian dollars. If you have selected international shipping, your order may incur customs duties and taxes, which will be charged to your purchase upon entry to your country. For more information regarding taxes and duties, please contact your local customs office.
Tracking you order
Sista Somewhere uses Australia Post Express as it's national delivery service provider. Express parcels are delivered on the next business day within the express post network (All major capital cities and metro ares). Regional areas outside of the network may take between 2 to 5 business days for delivery.
Once your order is packed and ready for dispatch, you will receive a notification via email which includes a tracking number to track your package with Australia Post.
If you are not home when the parcel addressed to you is delivered, it may be left in a safe place if applicable, otherwise it will be taken to the nearest Australia post outlet and a card will be left under your door notifying you of where you can collect your parcel from.
RETURNS POLICY
It is really important to Sista Somewhere that you love what you purchased. However, if you do need to make a return, we have made the process easy.
We are happy to accept your return provided that it meets the following Conditions of Return:
- The item is returned to us within 14 days of the customer receiving the delivery.
- The item is received in its original condition (damage-free).
- Any tags, labels or sanitary seals remain intact and attached to the item.
- The item remains unworn, unwashed, unstained and unscented (perfume -free).
ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUND ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY ('sale items' are items under the sale section on our website)
Unfortunately, due to hygiene reasons, there are some items that are not eligible for return. These are: Cosmetics, Hair Accessories, Hats, Lingerie and earrings.
We will process all returns within 3 business days of receiving the item. Prior to granting approval for an exchange, credit or refund, the returned item will be inspected to ensure it complies with the above conditions of return.
Please note: For refunds, if you paid for shipping at the time of your original order, you will not be refunded the cost of shipping when we receive your return. The refund value will be based on the item(s) purchase price only.
How do I return a Product?
Please email Sista Somewhere at hello@sistasomewhere.com prior to forwarding your returned item to obtain a Returns Authorisation (RA) number and a returns address. Once a RA number has been issued, please complete the Returns form which you received with your original purchase, and enclose this in the package with your return.
Once Sista Somewhere has received your returned item, we will send you an email with the details of your processed return.
The customer will be required to pay any postage costs back to us, however we will forward any replacement item free of charge. We recommend, when returning an item, that you use a trackable postage option - all returns are deemed to be the responsibility of the customer until it is in our possession.
Please email hello@sistasomewhere.com if your product is damaged or faulty and we will treat it with the highest priority.
