RETURNS

RETURNS POLICY 

It is really important to Sista Somewhere that you love what you purchased. However, if you do need to make a return, we have made the process easy.  

We are happy to accept your return provided that it meets the following Conditions of Return:

• The item is returned to us within 14 days of the customer receiving the delivery.
• The item is received in its original condition (damage-free). 
• Any tags, labels or sanitary seals remain intact and attached to the item.
• The item remains unworn, unwashed, unstained and unscented (perfume -free).

ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUND ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY ('sale items' are items under the sale section on our website)

Unfortunately, due to hygiene reasons, there are some items that are not eligible for return. These are: Cosmetics, Hair Accessories, Hats, Lingerie and earrings.

We will process all returns within 3 business days of receiving the item. Prior to granting approval for an exchange, credit or refund, the returned item will be inspected to ensure it complies with the above conditions of return. 

Please note: For refunds, if you paid for shipping at the time of your original order, you will not be refunded the cost of shipping when we receive your return. The refund value will be based on the item(s) purchase price only. 

How do I return a Product?

Please email Sista Somewhere at hello@sistasomewhere.com prior to forwarding your returned item to obtain a Returns Authorisation (RA) number and a returns address. Once a RA number has been issued, please complete the Returns form which you received with your original purchase, and enclose this in the package with your return.

Once Sista Somewhere has received your returned item, we will send you an email with the details of your processed return.

The customer will be required to pay any postage costs back to us, however we will forward any replacement item free of charge. We recommend, when returning an item, that you use a trackable postage option - all returns are deemed to be the responsibility of the customer until it is in our possession.

Please email hello@sistasomewhere.com if your product is damaged or faulty and we will treat it with the highest priority.